Promoting and protecting fairness
We investigate complaints about public services and provide recommendations and resources to public organizations so they can deliver services fairly.
We are non-partisan and operate as an independent oversight agency. All complaints filed with the office are confidential.
The Office of the Ombudsman is not an advocate for either the Complainant or the Authority. By looking into a complaint of unfairness, our Office can, and does, make recommendations that can be favourable to either party, to both, and to neither.
Public organizations make decisions that affect people's lives. If you believe you have been treated unfairly when engaging in public services, we will work to resolve the unfairness. We may investigate or suggest other ways to solve the problem.
The Ombudsman also works proactively with authorities to assist them in delivering services fairly and operates with the philosophy that a complaint should be viewed as an area of opportunity, to learn from and to improve the service provided to Yukoners.
Our services are free and confidential for complainants and authorities.
We can investigate municipalities and Yukon First Nations at their request.
Your Stories
Unclear hiring process
An individual applied for a position as a wildland firefighter through a third party but was told that they weren’t selected because the authority’s Wildland Fire Management branch rejected their application. When the individual contacted the authority to understand how they were involved in the hiring process, they received little information. They filed a complaint with our office alleging that the authority was unfairly involved in the third party’s hiring process.
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