Yukon Ombudsman
Resources for Authorities
Court Decisions
This court decision was rendered on May 30, 2023 by Supreme Court of Yukon Justice E.M. Campbell in regard to an investigation involving the Government of Yukon, the Department of Health and Social Services, specifically the Family and Children's Services Branch (FCS). In the course of the investigation, issues arose regarding the Ombudsman's power to compel full disclosure of information and documents from FCS. The Ombudsman petitioned the Court and sought three declarations related to its jurisdiction to investigate matters under the Ombudsman Act. The Government of Yukon, the Department of Health and Social services and FCS opposed the petition.
On April 11, 2022, the Justice opined that the Human Rights Commission is under the jurisdiction of the Ombudsman.
Information Sheets, Reports, Guidance
This Fairness by Design guide, updated in 2022, is an assessment tool that can be used by public organizations across Canada to ensure they have fair decision-making processes and are fair in the design and delivery of their programs. The guide was developed by the Canadian Council of Parliamentary Ombudsman (CCPO). The CCPO is comprised of provincial and territorial Ombudsman (Ombuds) whose mandate is to ensure people are treated fairly in the delivery of public services.
Le 2022 guide L’équité en tête est un outil d’évaluation qui peut être utilisé par
les organismes publics du Canada pour garantir le caractère équitable
de leurs processus décisionnels et de la conception et la prestation de
leurs programmes. Ce guide a été mis au point par le Conseil canadien
des ombudsmans parlementaires (CCOP). Le CCOP est composé
d’ombudsmans provinciaux et territoriaux (ombudsmans) dont le mandat est
de s’assurer que les personnes sont traitées équitablement lorsqu’elles ont
recours à des services publics.
This special report was developed by the Offices of the Yukon Ombudsman and Privacy Commissioner, together with the BC Ombudsperson and the BC Privacy Commissioner. Released on June 17, 2021, it highlights fairness and privacy concerns related to the use of artificial intelligence in the public sector and makes recommendations for steps governments should take to use AI in a responsible manner.
This infographic summarizes key points of the special joint report on use of artificial intelligence in the public sector, Getting Ahead of the Curve: Meeting the Challenges to Privacy and Fairness Arising from the Use of Artificial Intelligence in the Public Sector.
Useful Links
Canadian Council of Parliamentary Ombudsman
The Canadian Council of Parliamentary Ombudsman (CCPO) is a council comprised of independent provincial and territorial Ombudsman whose mandate it is to ensure people are being treated fairly in the delivery of public services.
Forum of Canadian Ombudsman
The Forum of Canadian Ombudsman (FCO) provides a network for ombudsman offices from all sectors and of all types – as well as people simply interested in ombudsman issues – to meet and to exchange information.
Relevant FAQs
- Do all complaints get investigated?
Not necessarily. Each complaint is unique and we try to choose the most appropriate way to deal with it. Sometimes that means an investigation. Other times, we may use mediation or negotiation. Whenever possible, we contact the government office to see if an early resolution can be achieved.
- What is an Ombudsman?
The term Ombudsman comes from the Swedish language, meaning “protector of the people”. There is no clearer or simpler way to express the core goal of this office. Our mission is to provide an independent means by which public complaints concerning the Yukon government can be heard and investigated. Our job is to promote fairness, and help improve government services.
- What does the Yukon Ombudsman do?
The Ombudsman is an impartial investigator who takes complaints regarding public organizations, like Yukon government. The Ombudsman can independently and impartially look at a matter to see whether or not you have been treated fairly. If the Ombudsman finds that you have been treated unfairly, she can make recommendations to address the unfairness. Independent review of individual complaints can work to improve government administration. We also work to educate the public and government about fairness in administration and the role of our office.